By Juliet Akosua Danquah
The engagement with the leadership of the Concerned Citizens and key stakeholders of Sogakope sought to address concerns relating to power supply, customer billing and service delivery within the district.
The meeting, chaired by Volta Regional Minister, Hon. Gunu, provided a platform for ECG to explain operational challenges affecting power distribution and outline measures being implemented by both the company and government to improve electricity reliability and stability in the region.
During the engagement, members of the Concerned Citizens of Sogakope raised concerns about what they described as abnormal and estimated bills, as well as cases where disconnected customers continued to receive bills.
The group called for prompt intervention to address these issues and improve customer confidence in the company.
Responding to the concerns, the ECG officials explained factors that may cause billing discrepancies and educated participants on the billing process, meter readings and available channels for resolving customer complaints.
The company assured customers that all genuine billing concerns would be investigated and resolved accordingly. ECG also announced plans to intensify customer education and engagement through customer clinics and other outreach programmes aimed at bringing services closer to customers.
Addressing the gathering, Hon. Gunu briefed participants on government’s ongoing interventions to strengthen the power sector and enhance electricity reliability and stability across the region.
He urged stakeholders to continue collaborating with ECG to ensure sustainable and efficient power delivery. The engagement formed part of ECG’s commitment to maintaining open communication with stakeholders and fostering stronger relationships with customers through dialogue, transparency and responsive service delivery.
Present at the meeting were South Tongu DCE Hon. Victoria Dzeklu; Divisional Commander ACP Emmanuel Ofori; DISEC representatives; ECG Regional and District Management Teams led by Regional Engineer Godfred Awuku; selected Assembly Members; and the leadership of the Concerned Citizens of Sogakope.
