MobileMoney LTD (MoMo from MTN) has noted recent social media messages claiming that MTN systems have been compromised due to a cybersecurity incident, advising customers to withdraw their funds. We want to clarify that this information is completely misleading, untrue and, in some instances, potentially mischievous.
We assure all our valued customers that the cybersecurity incident has not impacted on the operation or security of our mobile money systems. No customers have lost any of their money as a result of the cybersecurity incident; our mobile money platform remains safe and secure, and customer funds are protected.
MobileMoney LTD operates with robust security protocols and continuously monitors our environment to enhance system integrity. The MoMo platform utilizes industry-leading security measures, including end-to-end encryption, multi-factor authentication, and ongoing monitoring to detect and prevent fraudulent activity. We also collaborate closely with regulatory authorities, cybersecurity experts, and partner institutions to uphold the highest safety standards.
We appreciate our customers’ concerns and want to reaffirm our commitment to the safety of mobile money services. We urge customers and the public to rely on official channels of MobileMoney LTD and MTN Ghana for authentic and accurate information.
We also remind our valued customers to remain vigilant and avoid disclosing sensitive information such as passwords, PINs, and OTPs via phone, text, messages, or emails.
For assistance, customers are encouraged to contact MTN’s toll-free customer care number at 100.
About MobileMoney LTD
MoMo from MTN is a subsidiary of MTN Ghana responsible for Mobile Financial Services. Launched in 2009, MoMo from MTN has over seventeen million registered subscribers. The company offers a wide array of mobile financial services spanning payment solutions, remittance, Banktech, Insurtech, savings and loans to its customers all aimed at driving financial inclusion and economic empowerment. For further information, visit mtn.com.gh.
