The Ghana Civil Aviation Authority (GCAA) has launched an investigation into allegations that passengers travelling on a KLM flight from Amsterdam to Accra were mistreated, following the circulation of social media videos showing stranded travellers expressing frustration over their ordeal.
The affected passengers were booked on KLM Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026.
In a statement issued on Sunday, June 28, the GCAA said it had taken note of the widely circulated videos and was treating the matter with the urgency it deserves.
“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the Authority said.
According to the aviation regulator, investigations have commenced into reports of an extended tarmac delay and allegations that some passengers were subjected to poor treatment while awaiting the flight.
The GCAA stated that the investigation forms part of its statutory responsibility to safeguard passenger welfare and ensure compliance with aviation safety, security and consumer protection standards.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the statement added.
The Authority said it would engage KLM and other relevant stakeholders before determining any appropriate regulatory action.
“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures,” it noted.
The GCAA reaffirmed its commitment to protecting the rights of air passengers and maintaining high standards of safety, security and service delivery within Ghana’s aviation sector, assuring the public that the findings of the investigation will be communicated in due course.
