Government is shifting to digital tools for how Ghanaians report electricity cuts, with plans to unveil a WhatsApp-based platform that lets users log faults instantly and prompt swift action from technical crews.
The plan, according to Minister of Energy and Green Transition, John Abdulai Jinapor, seeks to cut delays tied to traditional call centres and boost interaction between power suppliers and consumers.
Speaking on the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor said, “We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”
He disclosed that the new platform will let consumers skip phone lines completely. “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
The step points to a move toward real-time service delivery, with officials expecting the tool to cut downtime and greatly lift customer experience in electricity distribution.The launch is also set to boost digital contact in the power sector, as government taps mobile tech to close long-held gaps in fault logging and response time.
