MTN Group has confirmed a cybersecurity incident potentially affecting about 5,700 MTN Ghana customers’ data.
In a statement, the company assured customers that their platforms remained operational and were working closely with leading cybersecurity experts to conduct a forensic investigation.
“We are working closely with leading cybersecurity experts and are conducting a forensic investigation to assess any impact to our environment,” MTN stated. “The confidentiality, integrity, and availability of our systems remain central to how we operate and serve our customers,” the statement said.
According to the statement, MTN was contacting affected customers directly and urged all customers to remain vigilant.
Recommended security measures include keeping MTN, MoMo, and banking apps updated, using strong, unique passwords, being cautious of unexpected messages and suspicious links, and activating multifactor authentication, the statement recommended.
“The privacy of information is our top priority, and we remain committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders,” MTN emphasized. “We understand that this incident may raise concerns, and we are committed to providing you with the updates and guidance required during this time.”
Concluding, the statement noted that investigation was ongoing, with MTN prioritizsng customer data privacy and system integrity. Customers are encouraged to follow regular security measures to mitigate potential fraudulent consequences.
For support, customers can reach out to MTN’s toll-free customer care number 100.
About MTN Ghana MTN
Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services. The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.
