Customers of MTN Ghana are experiencing difficulties purchasing data bundles due to a technical malfunction that disrupted the service on Tuesday, July 1, 2025.
The glitch reportedly occurred during the activation of a newly introduced data promotion, which was set to offer subscribers a 15% bonus on all data purchases starting today.
Unfortunately, the system encountered unexpected issues during the rollout, temporarily halting all data bundle transactions.
In a statement issued on July 1, 2025, MTN acknowledged the disruption and apologized for the inconvenience caused.
“We understand how essential data connectivity is to our customers and deeply regret the interruption,” the company said.
Technical teams have since been deployed to address the problem, with efforts ongoing to restore normal operations.
Although no specific timeframe was provided for full service restoration, MTN has assured customers that regular updates will be shared.
The telecom giant expressed gratitude for customers’ patience as it works to resolve the issue.
Below is the full statement:
Customer Notification
Temporary Disruption To Data Bundle Purchases – 1st July 2025
Whilst implementing the data offer, which will provide 15% additional volume of data from
today 1st July, 2025 MTN experienced a major technical issue which has affected data
bundle purchases, including the data volume offer. As a result, customers are temporarily
unable to purchase data bundles. We recognize the importance of staying connected and
sincerely apologize for the inconvenience this may cause. Please be assured that our
technical teams are working with urgency to resolve the issue and restore services as soon
as possible.
We appreciate your patience and understanding. Further updates will be provided.
Thank you.
Issued by
MTN Corporate Communications Department
01/07/ 2025
