The Public Utilities Regulatory Commission (PURC) has directed the Electricity Company of Ghana (ECG) to resolve growing concerns surrounding its prepaid metering system within 48 hours.
The directive follows an emergency meeting between the regulator and the power distributor after numerous consumers complained that their prepaid electricity credits were depleting faster than anticipated.
PURC has instructed ECG to submit a detailed report outlining the cause of the issue and the corrective measures being implemented to address it. The Commission said the move is aimed at safeguarding consumer interests and restoring public confidence in the prepaid vending and metering system.
The regulator also signalled its readiness to take further action if the matter is not resolved promptly.
Speaking on Channel One TV on Thursday, February 26, Acting Executive Secretary of PURC, Shafic Suleman, stressed that consumer protection remains the Commission’s top priority.
“The consumer must be protected, safeguarded and be able to have equal access to ECG and that is the focus. ECG is supposed to work timeously to solve the problem,” he stated.
Dr Suleman expressed confidence that ECG would act swiftly but cautioned that the Commission would not hesitate to invoke appropriate legal measures should the company fail to comply with its directive.
