Ghana Link Network Services Limited has dismissed allegations that the Integrated Customs Management System (ICUMS) is experiencing frequent downtime, describing the claims as false, misleading and unsupported by evidence.
In a statement, the company said recent assertions made by groups identifying themselves as civil society organisations lacked verifiable proof of widespread disruptions to the platform.
According to Ghana Link, the accusers failed to provide a single confirmed case of system-wide downtime since January 2026, nor did they present details of affected transactions, incident reports or technical data to substantiate their claims.
“The claims are not only false, but appear to be part of a deliberate attempt to cast doubt on a national trade facilitation platform that continues to serve importers, exporters, freight forwarders, shipping lines, customs house agents, terminal operators and other key stakeholders across the country,” the statement said.
ICUMS Operating Reliably, Company Says
Ghana Link maintained that the ICUMS platform has recorded improved stability and stronger infrastructure performance following the completion of its new data centre.
The company said the system continues to facilitate customs processing, cargo clearance, trade operations and government revenue mobilisation without the disruptions alleged by its critics.
It further challenged those making the claims to publicly provide evidence of any system-wide outages.
Call for Fact-Based Debate
The company warned against attempts to undermine confidence in a critical national trade platform through unsubstantiated allegations, stressing that discussions about trade facilitation and port reforms should be grounded in facts and verifiable data.
“We wish to place on record that ICUMS remains one of Ghana’s most important digital trade infrastructure platforms, supporting customs administration, revenue protection, cargo clearance, risk management and trade facilitation. Any claim that the system is dysfunctional must therefore be backed by clear evidence, not empty allegations designed to mislead the public,” the statement noted.
Commitment to Transparency
Ghana Link reaffirmed its commitment to stakeholder engagement, operational transparency and the continuous improvement of the ICUMS platform.
The company added that concerns about system performance should be raised through appropriate channels and supported by credible evidence to ensure constructive engagement on matters affecting Ghana’s trade and customs ecosystem.
